Shopping Policy

Last updated: 23/09/26

Thank you for shopping with Cosmetic Beauty. This Shopping Policy explains how orders are placed, processed, paid for, and delivered through our online store.

1. Placing an Order

To place an order, select the products you wish to purchase, add them to your cart, and complete the checkout process.

Before submitting your order, please check that your product selection, quantities, delivery address, contact details, and payment information are correct.

Once your order has been successfully submitted, you will receive an order confirmation by email.

2. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we will contact you and may offer a replacement, alternative product, or refund where applicable.

3. Prices

All product prices are displayed on our website in Rands.

Prices may change at any time without prior notice. The price charged for your order will be the price displayed at checkout, subject to any obvious pricing errors.

Shipping and other applicable charges will be displayed during checkout where applicable.

4. Payment

We accept the payment methods shown during checkout.

Payment must be successfully completed before your order can be processed.

Payments may be processed by third-party payment providers. We do not have access to your complete payment card details.

5. Order Processing

Orders are generally processed within 1-2 business days after payment has been confirmed.

Processing times may vary depending on product availability, order volume, weekends, public holidays, or other circumstances.

6. Shipping and Delivery

Orders are shipped to the delivery address provided at checkout.

Estimated delivery times are displayed during checkout or on our shipping information page.

Delivery times are estimates and are not guaranteed. Delays caused by couriers, customs, weather, public holidays, or circumstances outside our control may occur.

Customers are responsible for ensuring that their delivery information is accurate.

7. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible after placing it.

We cannot guarantee that an order can be changed or cancelled once it has entered processing or has been shipped.

8. Returns and Refunds

Returns and refunds are handled according to our Refund and Return Policy.

Please review our Refund and Return Policy for information about eligibility, return timeframes, refunds, exchanges, and return shipping.

9. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us at kiransookram45@gmail.com as soon as possible.

Please include your order number and photographs of the product and packaging where applicable so that we can investigate the issue.

10. Contact Us

If you have questions about an order or our Shopping Policy, please contact us:

Store: Cosmetic Beauty
Email: kiransookram45@gmail.com